Privacy Policy

SHOE LAB RENO

Last Updated: June 2026

Shoe Lab Reno (“Shoe Lab,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, in-store services, communications, and customer interactions.

 

1. INFORMATION WE COLLECT

We may collect the following information:

Personal Information

• Name

• Phone number

• Email address

• Billing information

• Service history

• Customer communications

Item Information

• Photos of shoes, boots, hats, and other items submitted for service

• Service notes

• Condition reports

• Before and after photographs

Website Information

When visiting our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Website activity

• Pages visited

• Referral sources

1. HOW WE USE YOUR INFORMATION

We use information collected to:

• Provide requested services

• Process orders and payments

• Communicate regarding service updates

• Respond to inquiries

• Improve customer service

• Improve website functionality

• Maintain business records

• Send promotional offers and updates when permitted

1. PHOTOGRAPHS OF ITEMS

Shoe Lab Reno may photograph items before, during, and after service for:

• Quality control

• Documentation

• Training purposes

• Marketing materials

• Social media content

• Website galleries

• Advertising

We do not identify customers by name without permission.

Customers may request that their items not be used for marketing purposes.

1. PAYMENT INFORMATION

Payment information is processed through secure third-party payment providers.

Shoe Lab Reno does not store complete credit card information on its servers.

1. MARKETING COMMUNICATIONS

If you provide your email address or phone number, we may send:

• Appointment reminders

• Service updates

• Promotional offers

• New service announcements

• Company news

You may opt out of marketing communications at any time.

1. SHARING OF INFORMATION

We do not sell customer information.

We may share information only with:

• Payment processors

• Website service providers

• Technology vendors

• Legal authorities when required by law

Information is shared only as necessary to operate our business.

1. DATA SECURITY

We take reasonable measures to protect customer information against:

• Unauthorized access

• Disclosure

• Misuse

• Alteration

• Loss

While we strive to protect all information, no method of electronic transmission or storage can be guaranteed completely secure.

1. COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Understand visitor behavior

• Improve website performance

Users may adjust browser settings to disable cookies.

1. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

Shoe Lab Reno is not responsible for the privacy practices or content of those external websites.

1. CHILDREN’S PRIVACY

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

1. CUSTOMER RIGHTS

Customers may request:

• Access to personal information

• Correction of inaccurate information

• Removal of marketing preferences

• Deletion of certain stored information where legally permitted

Requests may be submitted using the contact information below.

1. POLICY CHANGES

Shoe Lab Reno reserves the right to update this Privacy Policy at any time.

Changes will become effective upon posting to our website.

1. CONTACT INFORMATION

If you have questions regarding this Privacy Policy, please contact:

Shoe Lab Reno

3040 Mill Street
Reno, Nevada 89502

Phone: 775-560-7480

Email: info@shoelabreno.com

Website: www.shoelabreno.com

By using our website or services, you acknowledge and agree to the terms of this Privacy Policy.